FAQ

Overseas shipping is a FTL solution that allows you to ship items from any of your favorite stores anywhere in the world to your doorstep in Nigeria. You can also export items from Nigeria to over 230 locations worldwide, including the UK, USA, Ghana, China, Germany, and Canada.

After we receive your item physically at either our UK or USA office, you will get a Payment link through which you can make payments. The link offers you the option of making secured online payment via a third-party payment platform (Paystack/Flutterwave), or your Bank Card.

Yes, we will deliver anywhere in Nigeria so long as your preferred address is listed under the FTL home delivery locations.

As we constantly strive to serve you better, please note that we are rapidly expanding to cover all locations within Nigeria.

No, FTL will never ask you to pay into any personal account.
Payments can be made via:

The FTL website
FTL Bank Accounts and POS provided at our experience centres nationwide.

Click here to view prices

Shipment from USA 7-14 Days

Shipment from UK 3-4 Days

Yes, excluding items prohibited by law enforcement agencies. The size of your item is no barrier as special arrangements are available for supersized items

All countries in the world.

Simply click HERE to get a quick quote on our export rates

A FTL Ecommerce Merchant is anyone signed up on FTL’s Ecommerce Merchant platform, either on the FTL App or through the Ecommerce merchant portal on the FTL website. This platform is designed to give discounted shipping rates and other benefits to customers who ship products frequently and in large quantities.

Its flexibility and additional offerings make it an ideal choice for SMEs or Social/Ecommerce businesses. If you sell online or on Instagram, Twitter or Facebook, this is great for you!

By signing up on the FTL's website as an Ecommerce merchant 

The Basic Plan is free. On the Class Plan, you will need to subscribe monthly at ₦4,999.

No

Yes please. You can shop and ship directly through the stores listed on the FTL Website or Shop from your favorite international site and ship through the FTL Website.

By simply funding your wallet via the Ecommerce merchant portal on the website. Over the counter payments are not allowed.

You can track it by inserting your waybill number into the “track tab” on the Ecommerce merchant portal or website homepage.

Yes. Merchants can process or create their Cash on Delivery (COD) and Transfer on Delivery (TOD) shipments on the FTL website

You get paid within 12-48 hours after payments have been successfully processed.

2-3 working days (under the right conditions, depending on the zone and region in the country). Same day deliveries are available in select cities- Lagos, Port Harcourt and Abuja.

The FTL Ecommerce Merchant platform features 2 plans called FTL Basic and FTL Class.

The FTL Basic plan offers you:

Shipping discount worth (2.5%) two percent
Ecommerce business growth kit
On the FTL Class Plan, you get

Fifteen percent (15%) discount on local shipping fees
Ten percent (10%) discount on international shipping fees
Free insurance cover on shipments capped at ₦100,000
Priority shipping
No handling charges on Cash on Delivery (COD) & Transfer on Delivery (TOD)
Free bulk pickup for interstate deliveries
Ecommerce growth kit
A dedicated Account Officer
Media visibility on Digital Millionaire for business growth

Pick up is real time but also based on availability of a rider.

Pick up will be assigned to another available rider. Shipping fee will also be refunded if the customer cancels the request.

Yes

Depending on the size of the shipment, all of the following are available to be used for delivery.

Motor Bike
Car
Mini Van
Truck

This rarely happens but in the event that it does, FTL will make full refund to the customer based on the value declared of item(s) missing or damaged.

You can request item pickup and doorstep delivery in Benin, Lagos, Abuja, Port Harcourt, Asaba, Onitsha, Ibadan, Kano, Enugu, or Owerri on the FTL's website

It is a feature on the FTL website that helps you fast track shipment processing. Simply create shipment on the FTL website, then present the unique code generated by the webApp to any of our agents at your preferred FTL experience center for prompt service and Drop-Off your shipment. Use this feature to save time and skip queues at our experience centers!

You can pay on the FTL's website, use cash or POS at the experience center.

When the shipment is either too big for a bike delivery box or too small for a van.

The vehicle type will depend on the size of the item. Please select “Bike” for items that can fit the delivery box and a car for items too small for a Van but too large for a Bike. Trucks are available for larger items like home furniture or machinery, etc. For further guidance, please contact customer service on +(234) 8030895744

Yes, you can. Provided that all items are going to one receiver in a single location.

Please call our Contact Center on +(234) 8030895744 or send an email to support@ftl.ng Our care line is available from 7 am- 9pm daily.